REFUNDS AND DEFERRALS

If you can no longer participate in the event please refer to 'Refund Policy' and 'Deferral Policy' below to check your available options.

 

Please note the event will not be cancelled due to rain. Race organizers will review the track conditions leading up to the event and update everyone via the event website. 



REFUND POLICY

If you do not want to defer to next years race and would prefer a refund of your entry fee we are able to provide:

  • 50% refund if you advise us by email before the late entry fee date (11:59PM Friday 21st May 2021).

  • No monetary refund if you advise us after 11:59PM Friday 21st May 2021.

  Please click on link and fill out

  

TO CANCEL AN ENTRY

Fill out above form 

You will receive a reply email to confirm that your request has been received.

A refund of 50% of your entry will be credited if you advise us by email before the late entry fee date (11:59PM Friday 21st May 2021) 



In the event that the event course is, in the opinion of the event organisers, unsafe (for example by reason of heavy rain, high winds, bush fires, "acts of god"), organisers may, in their sole discretion, attempt to re-route the course, find an alternative shortened course or cancel the event. Organisers also reserve the right to cancel the event for any other reason which may include but is not limited to terrorism and war. If the event is cancelled, re-routed or shortened, no refund or transfer to another event will be made. Due to the scale of the event and travel & commitment involved by competitors, it is not practical to re-schedule the event to any other weekend.

DEFERRAL POLICY
 

Sometimes things happen and we get it.

If you have registered for ETR 2021 races but are unable to participate, you may defer your registration at any point  PRIOR to the 1 May 2021 for $49 with no additional cost for the same distance in 2022.

Participants are not deferred until confirmation email is provided by CTTR

    Please click on link and fill out

TO DEFER AN ENTRY

Fill out the above form  

You will receive a reply email to confirm that your request has been received.

Participants will NOT be automatically entered in the future event they are deferring into.

An email will be sent from CTTR with a deferral code to use toward entry fees in the same distance in 2022.

Coupon codes will be issued in October 2021 to everyone who has elected a 2021 deferral.

You will be required to register for 2022 and then apply the coupon code issued to you at checkout. 

Entries deferred from 2021 have to re-register for ETR 2022 by 31 January, 2022.

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UPGRADE / DOWNGRADE POLICY

No upgrades or downgrades permitted after 11:59PM Friday 2nd July 2021.

Upgrades pay the difference of the entry fee.

Downgrades no refunds

    Please click on link and fill out

 

 

 

 

Fill out the above form  

You will receive a reply email to confirm that your request has been received.

If you have registered for ETR 2021 in a race,  your training is going well and you wish to upgrade. 
Please fill out this form and we will adjust your entry to the bigger distance. When this is done CTTR will send you an email to advise you to log back into your registration and pay the difference from the two events. Once the payment has been received, you will be upgraded to the new distance.

If you wish to downgrade, due to many reason. Please fill the form out and once your registration has been downgraded to a lower distance. You will receive and email from CTTR once your entry has been adjusted. There is not refund for downgrading.

TRANSFERRED TO ETR 2.0 DUE TO BEING IN A HIGH AREA OF CONCERN AT THE TIME OF THE 1ST RACE 9-11 JULY 2021 POLICY

If your entry was transferred to ETR 2.0 1-3 October 2021 due to you living in a high area of concern at the time on the 1st race on [9-11 July 2021], your entry is only valid for this race [on 1-3 October 2021]. This race ETR 2.0 has been put on at the expense of the race directors to allow all the runners that were registered in 2021 to race.

There will be no refunds on offer OR deferrals to ETR 2022. The refund policy closed 21st May 2021.

If you can no longer participate in this event  you will have to withdraw from the race.